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SERVICE DESK

itstaff

We offer support services from basic IT helpdesk to enterpise service desk solutions. This includes complete ticket lifecycle management, proactive alerts monitoring, IT security, and identity and access management. We also offer next generation innovation in converting disparate IT helpdesks into a consolidated and integrated enterprise desk with automation, by utiliing industry standard tools.

 

Single Point of Contact to the Users for Technical Problems

 

 

Call logging and Ticket generation

 

 

Categorize Incidents & Prioritize Incidents

 

 

Knowledge base to Onsite Engineer depending on priority

 

 

Call Tracking & escalation at various levels

 

 

Call closing & recording users feedback

 

 

Generating Call Statistics Report