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SERVICE DESK

itstaff

We offer support services from basic IT helpdesk to enterpise service desk solutions. This includes complete ticket lifecycle management, proactive alerts monitoring, IT security, and identity and access management. We also offer next generation innovation in converting disparate IT helpdesks into a consolidated and integrated enterprise desk with automation, by utiliing industry standard tools.

  • Single Point of Contact to the Users for Technical Problems
  • Call logging and Ticket generation
  • Categorize Incidents & Prioritize Incidents
  • Knowledge base to Onsite Engineer depending on priority
  • Call Tracking & escalation at various levels
  • Call closing & recording users feedback
  • Generating Call Statistics Report