We offer support services from basic IT helpdesk to enterpise service desk solutions. This includes complete ticket lifecycle management, proactive alerts monitoring, IT security, and identity and access management. We also offer next generation innovation in converting disparate IT helpdesks into a consolidated and integrated enterprise desk with automation, by utiliing industry standard tools.


Single Point of Contact to the Users for Technical Problems



Call logging and Ticket generation



Categorize Incidents & Prioritize Incidents



Knowledge base to Onsite Engineer depending on priority



Call Tracking & escalation at various levels



Call closing & recording users feedback



Generating Call Statistics Report